Emirates Health Services Corporation announced that it has converted 25 services to 100% active services, saving 24.4 minutes per transaction when issuing a health card in advance, saving 4.9 million minutes of customer time on an annual basis and requiring zero seconds to apply for four active services.
His Excellency Dr. Abdul Aziz Al Zarooni, Executive Director of Finance and Support Services at Emirates Health Services Corporation, confirmed that these services are being adapted within the framework of the Corporation’s interest to save time and effort for all customers. It explains that this change is part of a systematic plan to bring qualitative change in speed of response, accuracy of decision, quality and efficiency of work, in line with its guidelines to deliver high quality healthcare services quickly and smoothly.
For his part, Ahmed Al-Suwaidi, Director of Customer Delight at Emirates Health Services Corporation, noted that the Corporation, as a leading service provider, strives to offer and deliver the best specialized services in the healthcare sector. Quality of its services in line with best international standards and practices and strengthening the sector’s position in the UAE regionally. Transforming services into proactive services is in line with the vision of “We Emirates 2031”. Providing and promoting integrated and efficient digital services.
He explained that efficient services would save customers time and effort and meet their needs according to their aspirations. Service models are and will continue to be in the future.
Al-Suwaidi pointed out that the corporation offers a customer happiness center in each of its healthcare facilities, which uses a global star system to categorize services, while the corporation’s call center operates 24 hours a day, every day of the week. Apart from direct contact service through toll-free number such as instant chat service, “Metaverse” channel, “Virtual Chat” application and “My Digital Services” platform, it has many advertising channels to communicate with the public.
The corporation has launched a “User Experience Lab” to engage customers in improving service using artificial intelligence so that an eye-tracking device and attention can identify points where a customer faces difficulties in a transaction or procedure. In addition to points with heat map technology, 233 users participated. In the laboratory, 537 research and development opportunities were reached through 24 simulation sessions.
Al-Suwaidi said the corporation continues to provide better services based on artificial intelligence and modern technology, and will launch a “mobile user experience lab” in the third quarter of this year to reach customers wherever they are. and experience, and get to know their programs intimately.
Proactive services include medical fitness screening service for university admissions, infectious disease counseling service, “confirmation” service, which is a comprehensive periodical examination service, preventive vaccinations service and delivery of many important services. Health card and other services for confirmed persons for patients from different nationalities with confirmation.
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