Many users of the new AMD Ryzen 7000 processors were surprised to find that their processors were damaged for no apparent reason shortly after purchase, and the company confirmed that it was due to the BIOS not being updated.

According to The Verge, users of the new AMD Ryzen 7950 and 7800 X3D processors, intended for desktop computers and not laptops, reported that their CPUs and AM5 socket burned out, causing complete damage to the processor and motherboard. .

It’s a nightmare for any PC owner, especially since in many cases, these brand new processors and motherboards have only been on the market for weeks.

One explained that he returned home to turn on the computer, but was surprised by an error message with code 00, and unpacked the computer and was surprised to see an AMD Ryzen 7800X3D processor. It was relatively swollen and had burns with the motherboard and its socket.

Another user shared that he faced the same problem with the regular Ryzen 7950X processor and caused complete damage to the motherboard, while another shared that he faced the same problem with the new Ryzen 7950X3D processor and noticed burning symptoms.

Complaints continued from many users, and a YouTuber named der8auer also shared that he had the same problem with the same latest generation AMD.

The Verge has reached out to AMD, who confirmed that they are already investigating the issue and that affected users should contact the company’s customer support in order to move toward possible solutions.

“We are aware of a small number of reports online that suggest that excessive voltage during overclocking may have damaged the motherboard’s socket and pin pads,” AMD spokesman Matthew Horowitz added.

“We are actively investigating the situation and working with our ODM partners to ensure that the BIOS settings used for the Ryzen 7000X3D-generation CPUs are within specifications.”

AMD official means overvoltage, which MSI announced after already examining the compatibility with its motherboards and the new Ryzen 7000 processors, and confirmed that the introduced BIOS update can avoid this matter, and advised its customers to download the recently available software. .

We recommend a BIOS update for all motherboards from companies other than MSI, and waiting for new updates from other companies can be advantageous if they are not released.