DUBAI, United Arab Emirates (CNN) — A Southwest Airlines flight attendant suffered a compression fracture in her back after the plane landed in July, “she thought the plane had crashed,” according to a report from the National Safety Council. Transportation (NTSB).

A flight attendant on Flight 2029 secured the galley and cabin for landing at John Wayne Airport in Santa Ana, California on July 1 from Oakland, California.

The flight attendant was wearing a seat belt in her foldable seat.

The NTSB report stated: “According to the flight crew, they were flying a visual approach to SNA’s runway 20R. Due to the narrow runway, they attempted to target the landing area and steer the aircraft onto the runway with low buoyancy. However, they completed a hard landing.” .

The council said the host “immediately felt pain in her back and neck and was unable to move”.

Paramedics took her to a local hospital, where she was diagnosed with a compression fracture of her T3 vertebrae, the report said.

“The safety of Southwest customers and employees is always our top priority,” Southwest Airlines said in a statement to CNN. “We are concerned if an employee is injured. We have reported the matter to the National Transportation Safety Board in accordance with regulatory requirements and conducted an internal review of the incident.”

No other injuries were reported and the Boeing 737-700 was not damaged, the report said.

On the day of landing, visibility was 10 miles and wind speed was 9 knots (10.4 miles per hour).